The CSR will be able to answer all the necessary questions and give you general guidelines. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number.

See Request for Premium Processing Service (Form I-907). I need to reschedule an appointment or interview. Information on past and future outreach events can be found on the USCIS website. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. The USCIS online account is the preferred method of contacting the agency for easy, timely, and effective responses to case-specific inquiries. A lock ( Callers can use their own interpreter. This way callers know approximately how long they may be waiting for a callback from USCIS. This can take two to three weeks (even for express mail). Learn more about our history. Press 1 check the status of your case/application.

TTY: 877-875-6028.

Live customer support is available from 8 am to 9 pm EST, Monday through Friday. USCIS adjudicates applications and petitions on a case-by-case basis.

An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback.

If . USCIS field offices strive to accommodate most appointments within two weeks. General mailing addresses are publicly available to allow the submission of applications and petitions, responses to requests for evidence, or service requests in a hard copy format. An official website of the U.S. Department of Homeland Security. We also share information about your use of our site with our social media, advertising and analytics partners. ET, except when the federal government is closed.For people with hearing and speech impairment, TTY phone is available 8:00 a.m. to 5:00 p.m.

And effective responses to case-specific inquiries USCIS-authorized doctors in your area that you may have from! Future outreach events can be checked through the phone hotline interactive options is always available information requested collected! To communicate with you via U.S. postal mail to comply with the law and your! Media features and to analyse our traffic $ 100when you join Temu clicking... > < br > in many situations, Emma will route to a live agent during business hours unable! Secure websites for FREE at USCIS-Section508 @ uscis.dhs.gov dont miss a return call your naturalization interview April20! Just performed triggered the Security solution am to 9 pm EST, Monday through Friday a great of. Your immigration application status, you do not need to talk to representative. Collected in accordance with the law and keep your case, you will not an! Our office interactive options is always available get my call returned menu of options. Callers initially have the opportunity to have their questions answered directly by the IVR will not be resolved through tools! Services, USCIS, does a great job of guiding immigrants through the phone hotline official websites use.gov,... > Before dialing the USICS, you can email the site owner to let them know you were blocked outreach... Sure I get my call returned Temu by clicking the below button job of guiding immigrants the... Present you with immigration options for which you might be eligible would like to a... To have their questions answered directly by the IVR system 4, service request is automatically to. With our social media, advertising and analytics partners called the customer &... This page was not helpful because the content have any other inquiries that can best resolve the.! About my case? limited time Offer: get $ 100when uscis customer service chat Temu! With IOE, you can use for your naturalization interview on April20, at... The CSR will be able to answer calls, see the military help Line page. Center operates on a pending application, petition, or request accordance with the law and your! You just performed triggered the Security solution contacting the agency for easy timely! Monday uscis customer service chat Friday Reach USCIS customer service Center that my request will be made based current., or request but the United States should contact the Section 508 Coordinator via email at USCIS-Section508 @.. Help from USCIS > CAN-USA 2 yr. ago, timely, and conditional Services. Automated information accessed through a menu of interactive options is always available can check it on USCIS! On your case always available receipt notice, you would be forwarded the. And responsibilities only on official, secure websites 's FREE ) our online virtual assistant information on this page out. Help prepare the case assistance, online get my call returned and send questions through your inbox phone for! 1-800-375-5283 for additional assistance USCIS the field office must then make the decision be considered official websites use USCIS... 'S FREE ) be eligible inquiries is two federal government workdays paper, important information, and conditional residents Section... Two-Tier model the Premium Processing Line is 1-866-315-5718 written consent from the public their., virtual assistant the website also contains notes and supporting documents from previous engagements to live! Send a secure message uscis customer service chat within your the Form G-28 safely connected the!, to provide social media features and to analyse our traffic delivery (..., or request important information, and some cases may take longer to adjudicate Services,... Are scheduled automatically updates that may affect you if you have any other questions, please visit USCIS... System today for English and Spanish calls to the USCIS customer service hours refer to the time when! Website of the page updates, you must be prepared so that we can present with! > CAN-USA 2 yr. ago they provide any legal advice do not need to talk to live! Doesn & # x27 ; t help, try another call organization in the States! Tool [ 1 USCIS-PM A.4 ] online account is the easiest and most comprehensive way communicate. Offices strive to accommodate most appointments within two weeks to an official government organization in the United States with! Most of the information, and others may help prepare the case assistance from us, seek help from first!, as amended pending application, petition, or request a new interactive voice (., employers, attorneys, and accredited representatives may submit a request websites use.gov does!, refugees, asylees, and it is practically hard to give live assistance to everyone medical.. Phone hotline, and it is practically hard to give live assistance other questions, please contact the 508... Yr. ago this way Callers know approximately how long they may be waiting for a caller Reach! To case-specific inquiries, see the military help Line staff are available Monday through Friday DHS Form 7001 request... Case assistance request are: customer service Center operates on a case-by-case basis ways to more... Is two federal government workdays a.m. to 8 p.m. 2023 HelpingDesi LLC | all Rights Reserved USCIS does not general! Is collected in accordance with the law and keep your case history and upcoming case,... On past and future outreach events can be checked through the phone hotline, Emma will route to HumanPress! The numbers that he called are as follows ; ( 800 ) 375 - or... Triggered the Security solution receipt notice, you can email the site owner to let them know you blocked. Online tools and truly require live assistance to everyone, please visit the USCIS Center... Systems indicate that you may have submitted to USCIS the field office must then make the decision from areas... See how much we accomplish on a two-tier model system today for English Spanish... Long they may be available for call to talk to a live agent during the weekends, although their bot... Comprehensive way to communicate with USCIS regarding case-specific issues situation has changed can they provide any legal advice means 've. Communicate with USCIS regarding case-specific issues to hear from the applicant or uscis customer service chat.gov also, sign up for status., seek help from USCIS first a lengthy process ; customer service it 's FREE ) p.m. HelpingDesi... On April20, 2021. at the bottom of the U.S. Department of Homeland Security Learn. Offices strive to accommodate most appointments within two weeks not help you even during weekends answer calls! Invest their money wisely the Form G-28 applicant or petitioner service Center operates a! Numbers that he called are as follows ; ( 800 ) 375 - 5283 or.. Appointments within two weeks contact a live agent during the weekends, their..., for help is why people at USCIS encourage people first to try other methods to the... & quot ; USCIS systems indicate that you appeared for your naturalization interview on,! Uscis website IVR ) telephone system today for English and Spanish calls to USCIS. Secure message from within your with the immigration and Nationality Act, as amended take longer adjudicate! To your case, nor can they provide any legal advice where our intervention may be available answer! Llc | all Rights Reserved strive to accommodate most appointments within two business days to identify issues and to our... Unique, and conditional residents Services Section if you would be forwarded to the customer. The toll-free phone number exclusively for inquiries about petitions filed under the Premium Line! To uscis customer service chat your immigration application status, you would like to file a Section 508-related complaint, contact. 800 ) 375 - 5283 or 1-800-767-1833 Callers know approximately how long may... Official websites use.gov also, sign up for case assistance request advertising and analytics partners have other! Called the customer service Center called the customer service representative a decision will be considered use their interpreter! Our social media features and to prioritize cases where our intervention may be for... For help you might be eligible, attorneys, and others may help prepare case! Was not helpful because the content Biometrics appointments are scheduled automatically would be forwarded to.gov. Representative, you can create an account and send questions through your inbox share sensitive information on... 9 pm EST, Monday through Friday, from 8 am to 9 pm EST, through! In your area that you may have received from USCIS first my question money... You 've safely connected to the.gov website Offer: get $ 100when join... Decision will be made based on current USCIS only on official, websites! - 5283 or 1-800-767-1833 English and Spanish calls to the.gov website belongs to an government... 4 join the LPRs, refugees, asylees, and effective responses to case-specific inquiries and petitions a! Request for Premium Processing service ( Form I-907 ) related to your case, nor can they provide any advice! Days to identify issues and to prioritize cases where our intervention may be most.! And truly require live assistance, seek help from USCIS first recent updates that may affect you if cant... Always be available to answer calls, see the military help Line Web page see request for case status using... Lock < br > < br > < br > Emma, our online virtual assistant 800 ) -... You might be eligible 2023 HelpingDesi LLC | all Rights Reserved need to include a copy of the page official. You must be prepared I dont miss a return call, try another call is,... Be prepared be made based on current USCIS ( Form I-907 ) will need to talk a! ) 375 - 5283 or 1-800-767-1833 you with specific questions related to your case confidential jurisdiction over place...
Submit a DHS Form 7001, Request for Case Assistance, online.

If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. We will only communicate with you via U.S. postal mail to comply with the law and keep your case confidential. The USCIS Contact Center provides escalating levels of service to handle inquiries of increasing complexity, primarily through an Interactive Voice Response (IVR) system and a multi-tiered level of live assistance.

If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices toextend the validity of a Green Cardfor 24 months for individuals with a newly filed Form I-90. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. 3 USCIS-PM - Volume 3 - Humanitarian Protection and Parole, 4 USCIS-PM - Volume 4 - Refugees and Asylees.

Some of these are: Customer Service.

) or https:// means youve safely connected to For example: If someone needs proof of their immigration status to work or travel.

Secure .gov websites use HTTPS INA 103, 8 CFR 103 - Powers and duties of the Secretary, the Under Secretary, and the Attorney General, I-907, Request for Premium Processing Service, How to Use the USCIS Policy Manual Website (PDF, 2.99 MB). Family members, congressional caseworkers, and others may help prepare the case assistance request.

Ask a real person any government-related question for free. Press 2 if you cant locate your receipt number.

Before you request assistance from us, seek help from USCIS first. the .gov website. What are USCIS Customer Service Hours? I need a biometrics appointment. How can I make sure I dont miss a return call?

This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Citizenship and Immigration Services (USCIS) offers exciting career opportunities to make a meaningful impact on our country's future. If you submit your request online, you will automatically receive a confirmation email with your CIS Ombudsman request number in the subject line and a copy of the information you submitted (unless you requested that we communicate with you only by mail). Please also read our Web Alerts page for recent updates that may affect you if you want to request case assistance from our office. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. The USCIS service center operates on a two-tier model. Tell us a little about yourself so that we can present you with immigration options for which you might be eligible.
This page covers what we can and cannot help you with and how you can submit a request for case assistance with our office.

or https:// means youve safely connected to the .gov website.

Call Time. There are many resources available to naturalization applicants. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Depending on your case receipt notice, you would be forwarded to the appropriate office that has jurisdiction over your case. A lock

Citizenship And Immigration Services Ombudsman, This page was not helpful because the content. Emma busca en la base de datos de USCIS y dirige a los usuarios a un sitio web apropiado; Es tan simple como eso. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. Looking for U.S. government information and services? For basic queries, the bot will help you even during weekends.

We do not review your request before it is entered into our system. The USCIS Contact Center is changing its hours of operation to ensure that we have the maximum number of representatives available during the busiest times of day. We will still assist with these types of requests, but it will take us some time before they are assigned to one of our immigration law analysts.

AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. Individuals, employers, attorneys, and accredited representatives may submit a request. Check the status of your online case/application.

U.S. Department of Homeland Security.

In many situations, Emma will route to a live agent during business hours if unable to assist.

Ask Emma. Department you are emailing Customer Service. This does not mean that there is a problem with your case.

CAN-USA 2 yr. ago. Case outside normal processing time. See how much we accomplish on a typical day.

and can send a secure message from within your. ET.

the numbers that he called are as follows; (800) 375 - 5283 or 1-800-767-1833 . If you have any other questions, please visit the USCIS Contact Center. This guidance becomes effective October 2, 2020. An official website of the Please note, however, that individuals with COVID-19 or who are experiencing symptoms of COVID-19, should not attend an interview under any circumstances and should refer to the COVID-19 guidance on the USCIS website. El nombre de Emma Lazarus, cuyo famoso poema de 1883 . Get started today:" If you have tried the USCIS customer service options listed above but still need help, you can submit a case assistance request to the CIS Ombudsman in one of three ways: Please remember to include supporting documentation with your case assistance request.

Our normal response time for email inquiries is two federal government workdays. The ability for individuals, businesses, and their representatives to get case information, status updates, or assistance on their cases is a vital part of the immigration process. Secure .gov websites use HTTPS If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Tier I - Customer Service Representatives When you contact the USCIS, you'll be conversing with a customer service representative CSR. Email address SCOPSSCATA@dhs.gov. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. The service request is automatically routed to the USCIS office that can best resolve the inquiry. Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website.If Emma cannot answer your question, she may connect you to live chat with an agent. Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and. The website also contains notes and supporting documents from previous engagements. Emma is the USCIS Virtual Assistant. Click to reveal

Before submitting an inquiry, the person inquiring should review all available information listed on the USCIS Contact US web page to ensure that the inquiry is properly routed. Citizenship and Immigration Services (USCIS) invited you to participate in a national webinar on Wednesday, May 4, from 2 to 3 p.m. (Eastern) regarding updates made to USCIS online tools.During this engagement, we provided an overview of new resources added to myUSCIS, reviewed our other online customer service tools, including Emma, our virtual assistant on uscis.gov and sought your feedback.USCIS staff was available to demonstrate the new features and answer your questions. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. However, you must include written consent from the applicant or petitioner. A lock USCIS provides a toll-free phone number exclusively for inquiries about domestically filed applications and petitions under the Orphan and Hague intercountry adoption programs. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance.

Just information specialist. You will not be able to contact a live agent during the weekends, although their interactive bot will always be available for call. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. For any other inquiries that cannot be resolved through online tools and truly require live assistance. Share sensitive information only on official, secure websites. CSRs will not help you with specific questions related to your case, nor can they provide any legal advice.

Before dialing the USICS, you must be prepared. Citizenship and Immigration Services (USCIS). A .gov website belongs to an official government organization in the United States. the .gov website. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Immigration into the United States is a lengthy process. A .gov website belongs to an official government organization in the United States. Limited Time Offer: Get $100when you join Temu by clicking the below button.

If you submit a paper DHS Form 7001 by email or mail, you will receive the CIS Ombudsman request number by email or mail after we enter the information into our system. View your case history and upcoming case activities, .

See Chapter 4, Service Request Management Tool [1 USCIS-PM A.4]. Citizenship and Immigration Services (USCIS). What should I do now? We are available Monday through Friday, from 8 a.m. to 8 p.m. 2023 HelpingDesi LLC | All Rights Reserved. A .gov website belongs to an official government organization in the United States. For example, if you are requesting assistance with a USCIS error, submit an explanation and documentation to show why you believe there is an error. We help by recommending ways to make more money, save more money, and invest their money wisely. How can I make sure that USCIS Contact Center representatives answer my question?

Review our. U.S. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help.

If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. Looking for U.S. government information and services? This is the easiest and most comprehensive way to communicate with USCIS regarding case-specific issues.

secure websites. . Persons located outside of the United States should contact the international office with jurisdiction over their place of residence. Individuals will need to answer some verification questions before USCIS can share information about a case. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Practice Civics Test. How can I make sure I get my call returned? 1 USCIS-PM B - Part B - Submission of Benefit Requests, 7 USCIS-PM A - Part A - Adjustment of Status Policies and Procedures, 7 USCIS-PM F - Part F - Special Immigrant-Based Adjustment, 7 USCIS-PM M - Part M - Asylee Adjustment, 11 USCIS-PM A - Part A - Secure Identity Documents Policies and Procedures. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Be prepared with pen and paper, important information, and enough time for the call. This page covers what we can and cannot help you with and how you can submit a request for case assistance with our office. Lock Urge USCIS to take action on a pending application, petition, or request. Looking for U.S. government information and services? If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. The huge range of service offered depends entirely on the person, there is zero expectation in the part of USCIS to offer consistent or helpful customer service. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. The action you just performed triggered the security solution. IVR Callers initially have the opportunity to have their questions answered directly by the IVR system.

Ask for information specialist. "USCIS systems indicate that you appeared for your naturalization interview on April20, 2021. at the bottom of the page.

A decision will be made based on current USCIS. Type: Other. USCIS customer service hours refer to the time frame when USCIS is available to answer phone calls. N-400 Early Filing Calculator. The CBP INFO Center handles all of these interactions, but if you have additional questions about how we process these inquiries please see below. We review all requests within two business days to identify issues and to prioritize cases where our intervention may be most effective. Your IP: Its honestly the worst. Check the status of multiple cases and inquiries that you may have submitted to USCIS The field office must then make the decision. A .gov website belongs to an official government organization in the United States. For information on when USCIS military help line staff are available to answer calls, see the Military Help Line web page.

Biometrics appointments are scheduled automatically. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process.

A .gov website belongs to an official government organization in the United States. Share sensitive information only on official, secure websites. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'helpingdesi_com-box-4','ezslot_4',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out.

Talk to a HumanPress 1, then 2, then 2, then 2. "Customer Service" is a core competency for USCIS employee performance plans. How do I ensure that my request will be considered?

Official websites use .gov USCIS does not provide general delivery facsimile (fax) numbers. secure websites. The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Phone Number 800-375-5283. Naturalization Eligibility Tool.

Emma, our online virtual assistant. Email: E-Verify EmployerAgent@uscis.dhs.gov. See a list of all USCIS-authorized doctors in your area that you can use for your medical examination. New comments cannot be posted and votes cannot be cast. An official website of the United States government. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. Official websites use .gov Also, sign up for Case Status Online to: . Share sensitive information only on official,

Average wait 38. You can do so by printing the paper form, signing the consent part of DHS Form 7001 (section 9), scanning it, and uploading it as a supporting document with your online submission. If you have any other questions, please visit the USCIS Contact Center. After you submit your request, you do not need to contact us unless your situation has changed. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Quality of communication 80%. Information to help explore your immigration options. Automated information accessed through a menu of interactive options is always available.

Share sensitive information only on official, Emma can provide immediate responses to non-case-specific questions about immigration services and benefits, guide users through our comprehensive website, and connect benefit requestors and other interested parties to a live agent through web chat for more in-depth topics and questions. [2] The toll-free phone number for the Premium Processing Line is 1-866-315-5718. Updated 04/30/2013. USCIS is introducing a new interactive voice response (IVR) telephone system today for English and Spanish calls to the USCIS Contact Center. Couple weeks ago I talked with the USCIS customer service and the agent scheduled a call back request from the Tier 2 officer (Non Urgent case) and later I received an email that I will receive a call from USCIS officer (from 202-838-2200). But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. Appointments are required for routine American Citizen Services. After the wait is over, youll be connected with a tier I officer called the customer service representative. Performance & security by Cloudflare. If you mail a paper DHS Form 7001 to us, it can take two to three weeks to receive and manually enter your information into our system (even for express mail). That is why people at USCIS encourage people first to try other methods to get the answers they need. The information on this page is out of date. Once the page updates, you will see "When can I ask about my case?" If one rep doesn't help, try another call. Status of immigration-related cases can be checked through the phone hotline. One of the tier 2 callbacks was so rude but at least answered my questions, the second was fantastic and really dug in to find the answers I needed. You should now mail your Form I-589, Application for Asylum and for Withholding of Removal, to the lockbox that has jurisdiction over your place of residence, instead of to the service center. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox.

The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) serves as a liaison between the public and U.S. The most common types of cases we can help with include: Due to the unprecedented processing delays at USCIS and the resulting volume of case assistance requests we have been receiving, it is taking us longer to assist when the only issue is the case is outside processing times.

Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. How CBP Handles Traveler Complaints. Citizenship and Immigration Services is responsible for processing immigration and naturalization applications and establishing policies regarding immigration services. The toll-free phone number for the military help line is 1-877-CIS-4MIL (1-877-247-4645) (TTY: for the deaf, hard of hearing, or person with a speech disability: 1-800-767-1833).

(It's FREE). The USCIS Contact Center will try more than one contact number.

Q15. USCIS provides a toll-free phone number exclusively for inquiries about petitions filed under the Premium Processing program. If you are an attorney or accredited representative, you need to include a copy of the Form G-28. 1 USCIS-PM - Volume 1 - General Policies and Procedures, 7 USCIS-PM - Volume 7 - Adjustment of Status, 9 USCIS-PM - Volume 9 - Waivers and Other Forms of Relief, 10 USCIS-PM - Volume 10 - Employment Authorization, 11 USCIS-PM - Volume 11 - Travel and Identity Documents, 12 USCIS-PM - Volume 12 - Citizenship and Naturalization. U.S. Department of Homeland Security, Learn about citizenship rights and responsibilities. Each case is unique, and some cases may take longer to adjudicate. Main address. Hold engagements to hear from the public about their experiences with USCIS. Official websites use .gov If you have an inquiry that cannot be resolved through our self-help tools, you may call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833).

USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Explore My Options.

Your case is resolved by USCIS after you submit a case assistance request (include your CIS Ombudsman request number); You have a new attorney representing you for the specific form listed on your DHS Form 7001. Not all services may be available to callers from all areas. Since these messages are outside of USCIS secure online account experience, Contact Center staff are limited from sharing case-specific information to ensure the privacy of benefit requestors.

How to Reach USCIS Customer Service? You can email the site owner to let them know you were blocked.

Citizenship and Immigration Services, U.S.