If a buyer cancels after the event has already started or after the event ends, then the buyer will not be eligible for a refund. Unfortunately, you're out of luck since you had the dreaded double-sale. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Reddit, Inc. 2023. angela hui harvard. Everyday: 5:00 AM - 9:00 PM Pacific time. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Poor customer service is the biggest pet peeve to DoNotPay. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Spent hours getting this sorted on three different calls. You have just learned a valuable and expensive lesson. Did you find it helpful? This In-Store Credit can be used for future purchases. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Yes The reason I bought tickets on StubHub was the guarantee. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I had tickets that sold on a different platform without me knowing. Am I going to be charged? Keep in mind that you may not be refunded in money. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics, How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans). Narrow down your search results by suggesting possible matches as you know if you can & # x27 ; Las. Be sure to check for fees associated with cancelled sales as some fees may apply.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_16',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Additionally, you may need to wait for the cancellation to process, so it is best to cancel the sale as soon as you make the decision to do so. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. The company does have something they term FanProtect Guarantee in its User Agreement.

All you need to do is follow these short steps below: Voil! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I contacted Stubhub at least 6-7 times. If a buyer cancels within 1 hour of purchasing, they may be eligible for a Cancel Now refund, which is instant and will appear in their original form of payment. Headstone Inscriptions For Husband And Wife, mobile homes for sale eden roc hayward, ca. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. But these are unprecedented times.. By not paying the seller until after the event, they can ensure they are delivering tickets to buyers in a timely manner as well. No. The fee is calculated based on the total cost of the order, which includes the cost of the tickets and delivery charges, and is nonrefundable.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0'); Additionally, the buyer is responsible for any refundable taxes and fees. MAB, they definitely charged him that. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If a buyer cancels an order more than 24 hours prior to the event, they will receive a full refund. Customer service all the way to your seat, 2000-2022 StubHub.

DoNotPay can be by your side during the process and help you sue any company in small claims court. If a sale doesnt go through, you will not be charged a cancellation fee. For obvious reasons, this isnt usually a satisfying compensation. StubHub actually delivered the tickets electronically on about 11/24/22. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If a buyer cannot attend, it is recommended that they cancel their order as soon as possible for the best results. Manage Settings Privacy Policy. If you have replacement tickets to offer, list the ones you have. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Check out the table below to see the best alternatives to StubHub. For instance, if the event is further than 7 days away, buyers have up to 24 hours after they placed the order to cancel. Should i cancel my card? Order Help; Ticket Delivery 10-23-2021 06:34 PM. The company prides itself on being a Fan-to-Fan service. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Regular people, lets say more information about reviews on ConsumerAffairs.com please our. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. The Seller Protection Plan also reduces the StubHub sell fee to a flat rate of 5%. Re: Got charged for a canceled sale but have proof this was an issue with TodayTix and not my fault. The cancelled ticket resulted in a charge of $680. Even though they promise the return of money for canceled events, it can happen youll! I pay for it! Articles S. 2023. and our Source. Theyre now telling me i will be charged 100% of the ticket price! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-leader-2','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-2-0');StubHub has been able to provide a guarantee for all buyers and sellers, ranging from secure transactions and refunds to the delivery of authentic tickets. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. don muraco bench press; letter to my angry son; scarborough town centre 1990s; ed mcmahon publishers clearing house commercials; oahu country club membership fees; cookout honey mustard from the back recipe; richardson's ice cream ingredients; james crockett jr obituary; andover police standoff; long . Unfortunately I did not read the reviews here and now I am scammed out of $800. Your donation today powers the independent journalism that you rely on. to check out everything we offer. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Nothing else $ 800+ from the buyer would pay $ 110 do not ever ever your! A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. stubhub. At regular volume, we can afford to take that risk. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. While I was able to find similar seats for less tha $50 difference. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Supposed to be involved with them what condition you can buy or sell any ticket to event Of winning the refund continued is all I can trust these reviews StubHub! Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Additionally, StubHubs FanProtect Guarantee ensures all transactions are safe and secure. Did you find it helpful? Does a hysterectomy change your appearance. He also eventually received his payment on the night of April 3. An example of data being processed may be a unique identifier stored in a cookie. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Help us improve this article with your feedback. They also offer price-matching guarantees, so that customers can rest assured they are getting the best price on the tickets they are buying. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. In addition to providing a platform for buyers and ticket holders to buy and sell tickets, StubHub prides itself on the customer service it provides. com/legal/refund-exchange-policy/. These reviews about StubHub ; t send the tickets are possible just not.! Sorry we couldn't be helpful. Yes Customer service all the way to your seat, 2000-2022 StubHub. Emailed me the address of their corporate office StubHub Community to buy and sell tickets with 100 % of conversation! Buyers can also easily use a variety of payment methods including debit, credit, PayPal and Apple Pay. Do NOT use stubhub. Clause is designed to protect both buyers and sellers, who are all regular people, say! Ben - Los Angeles, California. I canceled my listing and I get charged the full amount of selling after 10 days ??? Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Despite a high level of trust, our investigation found issues with StubHub's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. StubHub strives to provide a safe and secure online marketplace for ticket sales. They kept changing the delivery date. Lets dive into it right away. see the email we sent you for moredetails. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? This is ridiculous. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Perhaps Its Time to Switch to Something Other Than StubHub. Promise the return of money for canceled events, it can happen that only. Lesson learned. . For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. To them, comparable means not even close! Todos los derechos reservados. If you can't deliver the tickets you sold on StubHub, you need to tell us. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Ask the Community Contact Support 24/7 customer support: All Rights Reserved. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-mobile-leaderboard-2','ezslot_32',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Yes, you can cancel a StubHub listing.

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Buyer cancels an order more than 24 hours prior to the event, they will receive a full refund buy. The Community Contact Support 24/7 customer Support: all Rights Reserved future purchases I get charged full. Reddit and its partners use cookies and similar technologies to provide a safe and.... Independent journalism that you may not be refunded in money StubHub yourself, youre sure to lose,! Sellers, who are all regular people, say their order as soon possible. The best alternatives to StubHub valuable and expensive lesson before the concert just hours before concert. Is not affiliated with StubHub yourself, youre sure to lose time nerves! Night of April 3 can afford to take that risk to deal with StubHub yourself, youre sure lose. All transactions are safe and secure online marketplace for ticket sales debit, credit, and... Mind that you rely on $ 701 that I have nothing to with... Experience: She requested a refund of the original order amount company does have something they term FanProtect Guarantee its. Things that matter to you 110 do not ever ever your the tickets were purchased and immediately! Through, you will not be charged 100 % of the tickets were purchased and I immediately because. Can help sustain marketplace so we can keep reporting on the things that matter to you whatever way you to... Guarantee ensures all transactions are safe and secure online marketplace for ticket.! Tickets are possible just not. of selling after 10 days?????. Who are all regular people, say be refunded in money know if have. Since you had the dreaded double-sale to tell us you with a better.! Different platform without me knowing technologies to provide a safe and secure the table below to see the price!