Thanks - I do hope one of the reminder timing options is "NEVER". You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a point-beyond, hidden-city, or back-to-back tickets. Expensify Complaints Is this Your Business? ?No additional fees and no interest: Thats right, the Expensify Card comes completely free with your Expensify account, with no fees, no interest, and no commitment. First, I hate getting work emails on weekends. When I signed up, the person on the other end of the chat actually cared about what issues I was having and would actually call me. I was struck by how many folks tend to ignore emails from Expensify because they're too ubiquitous. From what I can tell it's for reports under $100 so I think that's a pretty small slice of users. Depending on such Suppliers terms and conditions, your reservation may be refunded, canceled or modified if special needs cannot be met. But my point is more general. The reports always got created as per the settings, transactions for the month always landed on the right report and reconciling to the statement was simple. Could you please update on the status of this item "Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis"? There needs to be a way to turn of Concierge emails.

I'm all for the reminders, but please just not email. For example, if I have a scheduled submit date of the last day of the month, send out the concierge message that there are x number of violations holding x number of dollars. These notices are primarily generated by ordinary use of the system and are therefore primarily crying wolf. We then have to 'reconcile' or move them all to a single report after rejecting the prematurely submitted report. The journey to the other airport is at your own expense. Note that complaint text that is displayed might not represent all complaints filed with BBB. We will do our best to address your concerns. As a condition of your use of Concierge, you warrant that: You will only use Concierge to make legitimate reservations for you or for another person for whom you are legally authorized to act (a Traveler); You will inform such other persons about the Concierge Terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto; and. Similar to how Google Groups allows you to choose how you want to receive emails: Don't send email updates Name any company that has used Expensify for longer than the initial contract. I was never compensated after the session occurred.

If you set your PA Policy back to Indirect, this message should stop. @Greg Schroeder I think your view of "rules of the company policy" may be predicated on an abstract model of a customer that understands all of your jargon, has a business process aligning with your ideals, and perfectly configures everything. "no manual data entry required"> More manual data entry required than when we weren't using Expensify--and it still doesn't do what it claims! There really should be a link at bottom of each concierge email "click to unsubscribe from this type of notifications". All of that said, some customers have reported that the timing of the email might not work with their desired workflow in Expensify. Specifically, it's "crying wolf" which is one reason users will respond with rules to ignore it, or everything from Expensify. A person denied boarding on a flight may be entitled to a compensatory payment or other benefits from the airline. Before all these changes and when statement reporting was still an option we were able to successfully manage clients with card feeds on a monthly process. why bother getting spurious emails that we need to ignore. Up-to date information should be obtained from your local health department and consulate. In practice, these rules may be default settings or the least-bad configuration a rushed accounting person was able to quickly set. It is your sole responsibility to research, evaluate and purchase appropriate coverage, but Concierge may be able to help you in purchasing such Trip insurance coverage. It is your responsibility to ensure that Traveler holds the correct, valid documents for the countries Traveler is visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. I immediately chatted with them through concierge chat (because you can't call them for support) to which they said someone hacked into our account and changed the limits on some of the cards. I see your note about the Concierge emails. As a first step, I'm working with our product team on two improvements to reminder emails: Updating the copy for reminders that reference "violations" to make sure they are less alarming to recipients and also more accurately describe the outstanding action that needs to be taken, Adding a new setting that allows users to control the timing of the reminder email instead of just sending it to everyone on a weekly basis. But my point is more general. It is also does not fill me full of confidence that this item is only "being worked into the roadmap" - that could mean anything in terms of timing. Travel documents will only be sent to (i) the purchasing Cardholder or Corporate Administrator who places the order and (ii) the Traveler, each of whom shall explicitly agree to the Concierge Terms. ), Concierges Weekly Reminder Email (the topic of this conversation). But emails you don't want that you can't turn off is spam. I'm a bit passionate about this because it's such a disappointment. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. The rules for denied boarding are available at all ticket counters in your Contract of Carriage. Download Article If you received the receipt via email, open the email message in your mail application. My clients REALLY have an issue with both the frequency and the language in the emails, to the point where one of our junior staff was yelled at by a frustrated CEO because she had to reject his report after he submitted it before the end of the statement period. I do however value Expensify as it makes my life easier. Accommodations and living standards may vary from country to country and region to region. Trip means any Travel Service, or package of Travel Services booked by Expensify or Suppliers for you. I asked to speak to someone higher up and they assured me I was speaking to the right person. Such alterations do not constitute a significant change to your Trip Itinerary. It can't even tell if an expense is paid by credit card even when the receipt displays as much. Virtual Personal Assistant is your personal business coordinator, available to help you book Virtual Assistant Services via the Application or email. I think that's another iteration of making the reminder more dynamic to the chosen submission timing. You, as applicable, acknowledge and agree that (i) the purchase of Travel Services may be subject to the terms and conditions, agreements (such as contract of carriage), and privacy and security policies of the specific Supplier selected by your Virtual Personal Assistant, and (ii) the use of Travel Services will be subject to your compliance with applicable law. "Violations" is certainly too harsh. The weekly reminder emails are annoying, not having an opt-out of these marketing emails is illegal in some countries, mine included. This is starting to affect our relationship with clients so the need for change on this issue could not be any more urgent. This process has created a negative impression amongst the more senior users e.g. Through Concierge, you may request Travel Services from Expensify or its Suppliers. Both of these options are in development, with the first being more likely to be completed sooner than the second (since it's a smaller change). The only reason he submitted it was because he is getting nagged by the Concierge to do so! I hate to see folks feeling like they need to set up spam email rules for Expensify; thats a dubious association that we want to turn around. We had a good convo about a similar issue here: https://community.expensify.com/discussion/comment/935#Comment_935. I asked what more could be done and they said **** had denied our dispute and that's as far as it could go. Email Fraud was detected our account in October 2022 totaling just under $10,000. Disable them all by default, and you'll do your users a great favor. Expensify makes no guarantee as to the ability of any Supplier to meet special needs.

I reached out to them asking when Id be receiving the card in December 2022, Jan 2023, and March 2023 but no answer The Expensify Team published an article and updated it on April 21, 2023 stating the Expensify card ?

You shall be responsible for payment of all Taxes and any related interest and/or penalties resulting from any Fees, other than any taxes based on Expensifys net income. If a user doesn't action things daily, that OK, they don't need to. Concierge tracks the following tasks, covering all of the various report states: Reports that are awaiting export to your accounting software. (Don't even get me started about notifications about flight changes for flights, especially since everyone already gets flight change notifications from the airline directly on their phone already. IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING EXPENSIFY ACCORDINGLY. My suggestion for all of this is that you really need to have flexibility for users to control how much communication they get and when they get it.

Once we start ignoring some emails, were likely to ignore them all, or miss the important ones. As a result, the weekly reminder can feel a bit excessive. We don't want to even think about Expensify if we're not using it. I replied to the email to request they cancel the account but no reply. Force Majeure refers to any event beyond Expensifys reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, political unrest, natural or nuclear disaster, pandemics or epidemics, World Health Organizations advisories and/or alerts, Center for Disease Controls advisories and/or alerts, U.S. State Departments advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Expensify or deemed by Expensify to constitute a danger to the safety and well-being of Travelers. Any cancellation or change fees will be your responsibility alone, except as otherwise set forth herein. Definitely agree they're related, but I'd say the "Next Steps" banner at the top of individual reports is a bit out of scope for this thread; those banners aren't really actively notifying folks like the reminder email (which is the main source of feedback here). I don't want to hijack this convo, so we can def take this back to this topic if you want:https://community.expensify.com/discussion/comment/935#Comment_935. I think the most common point throughout of all of the replies in this thread is that having more control over the timing of the reminders would go a long way. Expensify will not be able to reimburse you for these costs, nor will it be liable if Traveler misses the second flight. Hey @milesofkyle, thanks for reaching out about this!. In life we get bombarded with so many things we cannot control. Approve reports online and reimburse directly to a checking account with one click.

Purchasing Trip cancellation insurance at a much later date may limit some of the coverage as to pre-existing or other conditions. In some cases, some hotels, rental agencies, airlines, and other Suppliers do not permit changes to or cancellations of reservations immediately after they are made, as indicated in the rules and restrictions for the Trip or reservation.

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