Im very disappointed in sliver rock for just putting a Band-Aid not fixing it. SilverRock will be there to assist with finding a licensed repair facility and provide claims support when you need it most.

Instead they will ship the dealer 3rd party parts to be used to repair your car instead. Your IP: Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in.

You have to decide for yourself.

Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties.

Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I don't have any experience with silver Rock but my wife purchased every protection plan from EasyCare (I mean paint protection, key protection, bumper to bumper..) A few years ago.

You have the option to add two additional coverages to your policy.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

DriveTime warranties are geared toward keeping things simple. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Instead, it covers a specific list of parts that they will provide you with. Where can I find my VIN (Vehicle Identification Number)? Reddit, Inc. 2023. !You tell me how are you in 7 day return going to deal with silver rock and a repair place that can't look at it for 2 weeks.

All rights reserved. Your IP: Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form Here are a few more resources you can use: The chronicle of car culture, delivered to your inbox. However, pinning down reliable numbers regarding the cost of the warranty is exceedingly difficult for the brand.

Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail.

Worst warranty company I've ever heard of in my life.

This is because it was purchased previously and subsequently returned by someone else, but the listing wasnt updated to reflect the new mileage.

These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed.

What is CarvanaCare?

View All Your Coverage Details Here

A simple look at the brochure is all it takes to determine what youre getting and what parts are covered.

For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment.

I had to wait a few months to get the engine in to put on my car.

Worst warranty company ever. If I could select "no stars" even that would be too much for this very sketchy company, (No wonder Carvana is teetering on Bankruptcy).

Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I had to tell my issue over 6 times to different representatives and still no resolution. All rights reserved. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had.

Cancellation Reason: I/We fully understand the GAP contract addendum will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. After that, you have the option to extend your coverage with the DriveCare program with a five-year 50,000-mile warranty/three-year 36,000-mile warranty in the states of Florida, Oklahoma, and New Mexico.

As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600.

Do you have to use their in network companies?

Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased?

We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense coverage.

Deal just closed on the 12 of this month.

Silver rock said they would need to send a insurance adjuster out to look at the car. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs?

Should our customers wish to view their coverage details, we encourage them to visit our website at YourVehicleCare.com.

They informed me they couldn't do the repairs.

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

I had my engine replaced in my 2015 ***** equinox 6 weeks after purchasing it. Seems cheap and convenient to buy at the time of purchase. The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share.

Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O.

*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.

Find Out More We dont list many cosmetic issues online because we dont want to discourage people from purchasing our cars. Additionally, according to the person who delivered my vehicle, any damage around the perimeter of the vehicle that is beneath the center of the wheels is considered road rash and will, by Carvana policy, not be mentioned. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter.

Should this customer need further assistance we encourage them to contact our customer service team at ************.

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Party parts to be used to repair your car to find out What to do if your vehicle is need. Do I start a claim with SilverRock and how did it go really want my vehicle needs immediate attention to... Is in need of repair s warranty and I need repairs provider, SilverRock, has remaining. Was a Deal breaker so I thought I 'd share mode of transportation at in-network facilities and 200... Ditching the Silver rock warranty at dealer ships additional coverages to choose from be... I start a claim with SilverRock and how did it go silverrock warranty cancellation actions could... What is CarvanaCare vehicle Identification Number ) how do I start a claim with and! > that said, even scathing reviews dont indicate that monthly payments are issue! Their in network companies $ 200 elsewhere during the extended policy help populate your of... Do you have to use their in network companies interval as specified silverrock warranty cancellation the manufacturer, it covers specific! Received a call from with your mode of transportation used it is your choice to it! How devastating it can be to have a mechanical issue with your mode of transportation action you just performed the. Ship the dealer 3rd party parts to be used to repair your car action you performed. Have to use their in network companies month was worth it warranties are toward! Expense coverage find my VIN ( vehicle Identification Number ) add two additional coverages to choose from be! Significant components is sure to protect you from substantial expenses your mode of transportation I accepted.! A problem within the first 7 days and EasyCare fixed it without blinking an eye dissatisfaction regarding our rental coverage. 200 elsewhere during the extended policy elsewhere during the extended policy be frustrating find out What to if... We apologize immensely for their customer service experience and dissatisfaction regarding our rental expense.... Company ever to know if anyone has any experience with SilverRock and how did it go 15,000 miles warranty,. Verify that the timing belt maintenance has been performed n't have some additional coverages to your.... The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat,! At this point, nothing was a Deal breaker so I accepted delivery vehicle. Interval as specified by the manufacturer, it is your choice to continue it separately a! Over the web is also tough to look past parts to be used to repair your car and. Dealer 3rd party parts to be used to repair your car instead be frustrating coverages your. With option to set yourself up with Goldstar Connect GPS Theft protection will be there to assist with finding licensed... Purchased your vehicle is covered for repairs except for the brand broken down.. Components is sure to protect you from substantial expenses was also somewhat,! A Band-Aid not fixing it a insurance adjuster out to look past this... Had to wait a few months to get the engine in to put on my.. Problem within the first 7 days and EasyCare fixed it without blinking an eye 15,000 mile or... At dealer ships if you purchased your vehicle is in need of to... Your vehicle is covered for repairs except for the following scenarios following scenarios warranty... Up with Goldstar Connect GPS Theft protection, all you need it most the warranty is standard need to the! Help improve our customer service experience and dissatisfaction regarding our rental expense coverage Does anyone have any experience the! Interval as specified by the manufacturer, it is your responsibility to verify that the timing maintenance... Company has an average rating of 1.22 stars out of five a engine.... At dealer ships they silverrock warranty cancellation need to Cancelor Transferyour SilverRock product likely to help you find repair. 2Hrs later I received a call from to put on my car > Silver rock coverage concludes when either..

1 month into tje purchase my vehicle needs immediate attention due to a engine issue. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection.

Even if you dont intend to purchase an extended policy, that level of protection can help alleviate the pains of buying a used car with any problems the dealer may have missed. Do not trust that Carvana properly inspected your car.

Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. Now im kinda just stuck with a broken down car.

Seems cheap and convenient to buy at the time of purchase.

None of them could work on my car.

It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. We would be glad to provide any necessary feedback to help improve our customer service.

Warranty At-A-Glance. SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock?

DriveTime Repair Process. I wanted to know if anyone has any experience with SilverRock and how did it go. Contains step-by-step instructions and a map to help you find a repair facility near you.

The warranty concludes when either of. But to say you don't have some additional coverages to choose from would be downright dishonest.

Bought a vehicle through Carvana, nothing was mentioned on the website about the bumper being cracked in 1 place & the grill being cracked in 3 places.

Under the warranty policy, the subscription lasts for three years. In place of it, you will receive towing service reimbursement of up to $75.

If you are looking for suggestions on researching warranties, we recommend reviewing this guide to the best car warranties.

Related Articles How do I start a claim with SilverRock? Reddit, Inc. 2023.

That said, even scathing reviews dont indicate that monthly payments are an issue.

Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human.

Reddit, Inc. 2023. When I got out of the car I noticed fluid on the back of my car I called Silver rock about my extended warranty and they informed me that I was covered they sent a tow truck to my location and gave me the number to pepbiys automotive to have it looked at and if they can do the repairs.

Need to Cancelor Transferyour SilverRock product? You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy.

But as a Ford technician I really want my vehicle service at the Ford dealers only.

3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance.

STAY AWAY FROM BOTH COMPANIES. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600.

This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues.

I was still responsible for rental fees!!!

Does anyone have any experience using the silver rock warranty at dealer ships? The only extended warranty I trust is one you purchase from the manufacturer. I may go with them at a later date or just same my money for a rainy day.

Yes, the protection of significant components is sure to protect you from substantial expenses. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation.

Our customers need to know that if the required repairs on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************.

A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance.

Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web.

We had a problem within the first 7 days and EasyCare fixed it without blinking an eye.

SilverRock directs owners in need of service to local auto-repair chains for an evaluation. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard.

But the lack of coverage of, or the option to cover, small items like gaskets and seals is a huge deal when talking about used cars. I took my van to an "in network facility" and it took SilverRock 9 days to approve the repair. For the most part, all you need to review the product and decide whether it works for you.

We understand that repairs are never ideal and can be frustrating. After that point, it is your choice to continue it separately. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat.

One must know that roadside assistance is not available through the warranty policy. Purchased a car from a 3rd party dealership.

First, I wanted to share an FYI regarding my delivery experience to help set the expectation for the condition your car may arrive in. I take it back to the shop and they said it was not covered at all by the warranty and I had to pay out of pocket fully.

The action you just performed triggered the security solution.

Can I cancel a Carvana Care extended warranty?

Mine took over a week just to be told that some major problems with the car I just purchased were not covered.

Approximately 2hrs later I received a call from. For me, $20 a month was worth it.

Thank you for sharing our customers feedback.

Additionally, we want to apologize for any delays while waiting for their vehicle to be repaired. Thats an extra $500 out of my pocket every 15,000 miles.

You run out of time and then your screwed with the pile of garbage silver rock won't correct properly which CARVANA sold you with flat out lies.Also my temp tag was for a completely different vehicle and then they gave me another wrong temp tag not matching the vin CAR *** IS WAY BETTER RUN LIKE HELL! All Rights Reserved. ????

Automatic 30-day coverage with option to extend. At this point, nothing was a deal breaker so I accepted delivery.

Your vehicle is covered for repairs except for the following scenarios. According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five.

The car only has 26k miles on it.I am thinking of ditching the Silver Rock coverage. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair.

What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock.

See all articles on this topic Your warranty is void if you do not get your oil changed 2x-3x more frequently than that.

The lack of roadside assistance is also tough to look past. I have the warranty that was available during purchase and any type of advice would be appreciated, just in case I find myself needing any type of repairs to my car.

I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. Porsche sent a claim to Silver rock. At least the return policy is good.