Eligible deposits with ClearBank are protected up to a total of 85,000 by the Financial Services Compensation Scheme (FSCS), the UKs deposit guarantee scheme. If you cancel your subscription, you cant re-subscribe via Tide. What are the limitations of using Apple Pay? We dont charge monthly or annual fees for our current account. Subscription Service This is a monthly support package for your business. Will there be a change to the terms that govern my relationship with Tide? What happens if I've added incorrect contact details for a Team Members user? Yes, you can! If you add and save supplier details when you create an Invoice Payable, this will save you time when you go to create another one in the future. Unfortunately, at the moment, VAT Manager only caters to businesses on the standard rate scheme for VAT. You use your UTR to register for HMRC Online Services. How do I access priority in-app and phone support? After that, youll be able to choose the VAT rate when you create your invoice. This allows us to report your monthly payments to Experian as a repayment of a loan, which helps build your credit score. Processing your cancellation can take up to three days so to avoid being charged for the following year, please request your cancellation a minimum of four days before your payment date. If you are having difficulties, you can request a new SMS, which will contain a new code and provide you with several further attempts. No. We may send you an alert if you exceed (or youre at risk of exceeding) our fair use policy. Expense Cards are a step towards building full team access. If you have your Expense Cards linked tosub-accounts, these count towards the overall account maximum of 50. Its 18.99 + VAT per month, and well take payment on the 4th of each month for that calendar month. To do this, go to the Accountancy Integrations page, disconnect from Xero and then connect again. The journey will take around 2 hrs if you catch a 'Frecciarossa' or 'Intercity' and a bit more if you get a slower regional train. HMRC processes most Self Assessment registration applications within 10 business days of receipt (although actual processing times may differ depending on HMRC workload). Until we do, we recommend you use the app on one of the many supported devices that run on iOS 13 and above, or on Android 9 and above. Send us any addresses weve requested make sure that the address is a UK residential one that has been lived in for more than three months. We understand this is frustrating, but you wont be able to download the latest version of the Tide app if: Wed like to reassure you that were monitoring the situation and working to find a solution for our members. signed Rental Agreement or Land Ownership (specific to Trading/Company Name), Proof of membership or association with relevant professional organisation, Invoice with the corresponding bank statement, Business related receipt and corresponding bank statement, Signed service/supplier/distributor agreement, Well be sorry to see you go, but youre free to close your account at any time. If you have multiple companies that youd like to upgrade, you have to upgrade each one separately and pay individual monthly fees for each company. Then, well email your team member with an invitation to register and download the Expenses app. At the moment, we support. In your Tide app, tap More > Expense Cards and select the name of the team member whose limits you want to change. For additional help and advice on how to manage debt, you can also get in touch with: Your Local Citizens Advice Bureau at Citizens Advice England. Can I create additional accounts for my business? The Bounce Back Loan Scheme (BBLS) was a support scheme from the Government, which added to the existing support for small businesses affected by coronavirus. You can use options 1 and 2 together if you need to. Spending abroad 9. The Bounce Back Loan Scheme (BBLS) was separate from, but similar to, the Coronavirus Business Interruption Loan Scheme (CBILS). What are the benefits of a virtual office address with Tide? Take a look at our blog post for more information on Confirmation of Payee. We believe that this model gives us the opportunity to provide a wider range of products and services to our members, helping them to save time (and money) on their financial admin. If we find out that any cashback has been given or calculated incorrectly, we reserve the right to reclaim or deduct payments from your Tide account, including those relating to returns, exchanges or chargebacks made on your account.

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If youre concerned about any debt you may have or that you might not be able to meet your future repayments, please email our Collections team at collections@tide.co to discuss the options available to you. Please see our Tide Terms for full details. Weve now rolled out our new Expenses app, which allows your team to verify their own online purchases. Prior to 2008, the term 'Opposition Bank' didn't form part of anybody's vocabulary. Not at the moment. However, you must have a UK residential address. To connect your account: Step 1: Choose the bank account you would like to connect, Step 2: Provide consent to link your account, Step 3: Authenticate the account you would like to connect we will link you out to your banking provider to log in and provide this authentication automatically, Step 4: Provide some basic details about yourself and your business. For example, if your company was incorporated on 12 July, your first payment will be taken on 12 August as payment in advance for 12 August to 11 September; then, your next payment will be collected on 12 September as payment in advance for 12 September to 11 October. However, some of the features are only available to Registered Companies, for example, Cashflow Insights and Credit. or the 3 dots at the top right of the screen, Review your changes and send the email your invoice wont be cancelled if you dont complete this step, If you want to manage your customer details (add, edit or delete them) you can do this from. This means your money is kept separate from the funds we use to run Tide. We may ask for further proof if the page is relatively new. I saw mention that reference might be my debit card number? Theres a subscription fee that will be automatically deducted from your primary Tide account each month to keep your Credit Line active. To address your negative account balance, simply top up by making a payment into the account. Stripe? ), Casinos, prize draws and other betting or gambling activities, Sale or trade of cannabidiol (CBD) products, Trading of weapons, explosives or armaments, Unlicensed trading and processing of scrap metal, Sale, import and export of used vehicles or heavy machinery, Non-profit organizations, including charities. Please note, the upgrade may take up to 3 hours. For now, the best experience for team members is on a mobile device. Financial service or money service business. For more information on tax residency, please speak to your tax advisor or refer to the information found on the OECD website: Each link is secure and authentication is completed for every customer to reduce the risk of fraud. You can deposit cash at any Post Office branch in the UK. As a result of this structure, eligibility is not subject to your creditworthiness and almost every registered business incorporated less than 2 years ago is eligible (see. You can connect seamlessly to your existing accounting software. Tide, in collaboration with ClearBank, allows you to use the Tide Platform through your Tide account, with the additional benefit of keeping your money in a bank account provided by ClearBank which is linked to a pre-paid Mastercard provided by Tide (the Tide Card). Adding them with the email address they already use for Tide will make it a little easier for them to work with your account, but you can use another email address if you prefer. Well upgrade you immediately. The Tide service for collecting invoice payments by Direct Debit is provided by our partner, GoCardless, a global leader in recurring bank-to-bank payments. If the enter declines on a web or bank holiday, the payment is taken this next working day. If you miss your Credit Line repayment, you will have 30 days from the date of the first missed instalment to pay it. HMRC will then send you a PIN number in the post to access Online Services where you can file your Self Assessment. Proof that cardholder has not contacted you to cancel the service.

We run eligibility checks every day and base our decisions by analysing a variety of sources of information to make sure you can comfortably repay your line of credit. Remember, your Invoice Assistant subscription will renew automatically each month unless you cancel before the end of the month. Make sure all the details of the ID are totally clear. A side sheet will open explaining Terms and Conditions and status of your account: Available. This will be done before you finalise the payment instruction and submit the payment. How can I turn domain name auto-renewal on or off? Once active, the payment collection process starts from midnight, Monday to Friday, excluding bank holidays. 2MB). We automatically populate your company name, email and address and phone number when you sign up with Tide. Total amount payable is 272.33.

Phone support is available from 9am to 6pm on weekdays (excluding bank holidays). This scheme is much better suited to our members so we switched our application. You can order company expense cards in the Tide app. We only support team member access on laptops with strong authentication hardware, e.g. What are Tide's features? This means that funds held in an e-money account are kept separate from the funds of the e-money account provider and are not eligible for protection under the UK Deposit Guarantee Scheme. BCAs, loans, digital wallets, etc. By default, well auto-renew your domain for you. Where can I find more information or get help? Tide is not a bank. Can I edit my team members' spending limit as a one-off within the month? Open your Tide app or Tide on the web and go to Invoice: Please note, you cant cancel invoices that are due to be paid via Direct Debit. Are Service Partners evaluated before becoming Trusted Professionals? Weve partnered with the Post Office and PayPoint, so you can deposit cash at over 40,000 locations in the UK! Ensure the image is in focus. For future renewals we will be using your saved card details. We are regulated by the Financial Conduct Authority (FCA) and offer e-money accounts, provided by PrePay Solutions (PPS), as well as business bank accounts, provided by ClearBank. All of your teams biometric data stays on their devices. Select your accountancy provider if its listed, or a standard CSV export if its not. If youve closed your account and havent received this, or if youve got any questions, please get in touch with us at hello@tide.co. Your first months fee is calculated pro-rata, so youll only pay for the days remaining in the month rather than for the full month. In the rare event of this occurring, the customer would see a notification advising that this method of payment is currently unavailable. This is different from a transfer when you send money straight away. If you are a Sole Trader and currently use a personal account for your business, then you can set up a business account with Tide. Apple Pay also keeps all purchases private. Generally, an Entity will be resident for tax purposes in a jurisdiction if, under the laws of that jurisdiction (including tax conventions), it pays or should be paying tax therein by reason of his domicile, residence, place of management or incorporation, or any other criterion of a similar nature, and not only from sources in that jurisdiction. For now, the best experience is on mobile via the web browser. Go to Expense Cards > More where you will see a list of all your team members. Other currencies arent supported at the moment. If you would like to defend the chargeback, please reply to your in app message or email within 15 calendar days. Can I open a bank account for each one? Proof that the cardholder initially received the merchandise, and did not return the merchandise. Make sure to toggle on invoice sync when youre linking to your Tide account. With a bank account, eligible deposits will be protected up to 85,000* by the Financial Services Compensation Scheme (FSCS). Were always looking for new members to join our Tide Preview community! You will be charged the standard transaction fee, which will be deducted from the payment before it enters your Tide account. Annual subscriptions: Refunds are at our sole discretion, if you feel you are owed a refund, please contact our member support team in-app. If you have a mobile device, then youll receive a notification each time a payment is made. Its the same as always: send us a message in the app and youll automatically be put through to the right team to answer your question, depending on which plan youre on. I want to register for Self Assessment through Tide. Instead, an encrypted virtual account number is used to represent their information so the real card details stay safe. However, we need to see a Confirmation Statement (with updates), this is the document which explicitly details current shareholding. To log in, youll need to have your mobile with your Tide app. Yes you can use Apple Pay anywhere that accepts contactless payments. Tide needs certain documents to review and support your claim relating to your account. If youve closed your account and havent received this, or if youve got any questions, please get in touch with us at. These are the new T&Cs that will apply to your Tide account. Please note, the upgrade may take up to 3 hours. Is it free to set up a scheduled payment or standing order? If were still unable to digitally verify a given address well need to see proof of address. Go to More > Expense Cards. They are evaluated against clearly defined criteria, including membership of reputed professional bodies, professional indemnity insurance, KYC, online reviews, etc. We set out our complaints handling procedures and the rights you have to complain to the Financial Ombudsman Service in our Tide Terms. GoCardless? Why have my Tide Payment Links been declined or failed? Your eligible deposits with ClearBank are protected up to a total of 85,000 by the Financial Services Compensation Scheme, the UKs deposit guarantee scheme. For further information visit fscs.org.uk. If youre restoring the apps linked to your previous device, youll just need to delete and re-install the Tide app. ClearBank will give a minimum of 2 months notice for any changes to the ClearBank T&Cs except where advance notice may not be possible or necessary. You can do this any time and as many times as you like. For the time being, well redirect any payments sent to your old account number and sort code to your new account. To stop hackers abusing this feature, there is a limit to how many SMS codes you can request in any 24 hour period. A chargeback happens when your customer disputes a card payment made using Tide Payment Links. If you have not completed the top up to the account during this time, Tide will automatically attempt to top up your account by exchanging funds between any other accounts your company holds with Tide. Yes. If you cancel mid-subscription, you wont receive a refund for the remainder of the subscription. If youre only able to repay a smaller amount: You could request an extension of your loan term from six years to 10 years at the same interest rate of 2.5%. Credit Builder is structured as a 12-month loan. In addition, high-risk transactions which present an increased security risk may be stopped or put on hold until we can verify they are secure. After you go through them, click on Accept Tide Payment Link terms. We are continuously adding new features so keep an eye out for other time savings products. Trained personnel from Irwin Mitchell LLP will help with any general legal questions you may have. You can also contact the following organisations for free debt advice: All of your biometric data stays on your phone and is never shared with Tide. No. With the ISO/IEC 27001 certification, Tide members have the assurance that we are following information security best practice adequately, protecting their personal and financial information at all times. Youll then see the invoice numbers of paid or scheduled invoices in the Invoice Payables list, which you can use to track the status of the invoice. The fee is automatically deducted from the deposit at the time of processing. When you spend money abroad with Tide, or online in other currencies, Mastercards exchange rate will apply. If you still need support with this, you can chat with our team in the app.

Tide Payment Links could be shared via various communication channels such as SMS, email, social media, and within invoices. If youre sending a photo of anything make sure to send a clear photo of the whole document. For security reasons, entering your passcode on a restored version of the app wont work. The VAT charged on your membership fee is the standard rate. Youll be able to log in with your username and password and set up your biometrics on the new phone. Before we can begin to process your cancellation request, you must first give us an alternative address for your registered office and correspondence address. Apple Pay works on iPhones, iPads, Apple Watches, and Macs. Opening a business account with Tide as a Sole Trader or Limited Company is FREE! Tide and Clever Accounts do not currently charge for this service.

What can you do? If you freeze your Tide card, you wont be able to use it to pay by Apple Pay on any of your devices. Theres no pro-rata fee refund when you cancel an Expense Card. I've been asked for more information about my Nature of Business, I've been asked for more information about Shareholders or Directors, Ive been asked to resubmit my ID or Selfie, Ive been asked to clarify Companies House updates, Ive been asked to supply Proof of Address, Ive been asked to supply Proof of Business. Were sorry that youre unhappy with your experience using Tide. You can use your Tide accounting to payout by Direct Debit. In your Tide app, tap Pay and select the recipient, then enter the payment details and enable Schedule this payment. ClearBank reasonably believes suspension is necessary to protect your Tide Business Account; What can I do? In 2022, well look into smart ways to process cheques and will contact you when weve put these in place. From time to time, we may offer time-limited promotional Fee discounts, so please make sure to read any notices we give you regarding such promotional terms. Each country/jurisdiction has its own rules that determine tax residency. Be the first to hear about our webinars, new features and business tips to help you save time and money. Self Assessment registration can be a confusing topic, especially for businesses with complex setups.

If you have signed up for Invoice Assistant as a limited company or sole trader, then you will be eligible for the following: With Invoice Assistant, your first two Direct Debits for that month will be free as part of the add-on. How was a Bounce Back Loan different from a Business Interruption Loan? If youre having trouble on a device with a hardware authenticator, try using Safari on iOS or Chrome on all other platforms. Joining Tide How much does Tide cost?

To ensure you receive these, please allow Tide Push Notifications in your devices settings. All other currency payments into your account other than GBP will be rejected. Our API Sandbox contains a full simulation of our APIs, without connecting to any real customer accounts. We hope to broaden this scope as we grow, but currently, were unable to onboard the following types of companies: There is no extra charge when accepting Google Pay with Tide Payment Links. You will be charged a monthly subscription fee to keep the line active plus interest, accrued daily on any amount withdrawn. Eligible deposits with ClearBank are protected up to a total of 85,000 by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.

This is because every time your customers use Apple Pay to pay for something, the system uses a device-specific number and unique transaction code. To add another email address, hit the cancel button when youre being auto-logged in to go to a login details screen, where you can add or select which login details to use. Alternatively TPPs may also integrate via our trusted TSP Yapily. To be exact, 53% opened their accounts in under 10 minutes, 70% in under 60 minutes, and 81% within 48 hours. This is because Team Members users might be associated with more than one company, so deleting their data would revoke their access from any other companies, too. Its 49.99 + VAT per month, and well take payment on the 4th of each month for that calendar month. Receipt Importer is available on both mobile and web. What happens when I cancel the Invoice Assistant? Once it is submitted to HMRC, Clever Accounts will not be able to contact HMRC on your behalf or amend, edit or check on the status of your application. If the device has been lost or stolen, then they should reset their password immediately. You can find details on the Companies House website. No.